Refund policy

Because our items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change-of-mind purchases.

Damaged, defective, or wrong item
If your order arrives damaged, defective, or you received the wrong item, we’ll make it right.
Please contact us within 7 days of delivery with:

• Your order number

• A clear photo of the issue (and packaging if possible)

If approved, we will send a replacement or issue a refund—depending on the item and availability.

Order issues / delivery problems
If your package shows as delivered but you can’t locate it, please check with your local carrier and neighbors first. If it still can’t be found, contact us and we’ll help you troubleshoot.

Cancellations
Orders can be canceled within 2 hours of purchase. After that, we may not be able to cancel because production may have started.

How to contact us
Email: support@shopquinzen.com
Response time: 24–48 business hours